Need assistance or information?

Do you have commercial or technical query? Do you need a quote or to request an intervention? The OVH advisors are here to help.

Create a customer account

Need help to place an order?
OVH will provide you with email or phone support

(020) 7357 6616

Monday to Friday, 9am to 6pm. Local call rate.

Do you want to ask us a technical question?
Contact our team of dedicated advisors

Can you no longer access your website? Is your server down?
Get in touch with the OVH experts by phone or by opening an incident ticket.

To deal with an incident, OVH will carry out a diagnostic.
If the diagnostic reveals that the the incident is OVH's responsibility, resolution of the incident is part of your service guarantee.

If this is not the case, your diagnostic may be accompanied by a quote, and you will be charged. £20.00 excl. VAT.

VIP Support: closer to you and faster response times

Your business activity depends on OVH. You need a quick response, both for incident management and commercial/technical queries.

You want keep in touch with unique contacts who know you and can help you find the best solutions for your needs?

If you need assistance with your dedicated infrastructure, hosting or emails, VIP support can meet all your needs £43.00 excl. VAT/month*, regardless of the type or number of products which you currently have. This support continues automatically when you order new products.

OVHVIP Support
Billing + Technical Support
Telephone + Email (Working hours)includedincluded
Sales advisor and dedicated technical advisorincluded
Telephone + Email (24/7)includedincluded
Priority handlingincluded
Interventions outside the guarantee
Standard support Monday to Friday, 9am to 6pmincluded
Urgent 24/7 supportincluded
Your issue will be dealt with in under 15 minincluded
An administrator contacts me by telephoneincluded
Quote£232.00 excl. VAT (or £278.40 incl. VAT) **
Included£43.00 excl. VAT (or £51.60 incl. VAT) *
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* Yearly billing
** This amount corresponds to the first hour of work (including any URGENT diagnostic treatment, the quote itself and all or part of the resolution if it is accepted)