Security and SLA

The network

OVH guarantees 100% accessibility on the internal Private Cloud datacentre network, with the exception of scheduled maintenance works which customers will be notified of in advance.

Private Cloud internet connectivity is guaranteed 99.95% of the time, with the exception of scheduled maintenance works which customers will be notified of in advance.

In the event of non-compliance, you get:

Network
5% of the total amount of the next invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount.

Internet connectivity
5% of the total amount of the next invoice, per 10 minutes of unavailability, limited to 100% of the total invoice amount.

The host servers

OVH guarantees 99.99% availability on the Private Cloud host servers. Any applications hosted on these servers will benefit from this availability, provided that the customer's infrastructure meets the minimum requirements.

OVH provides a replacement host under 15 minutes if a host server goes down.

In the event of non-compliance, you get:
Compensation for the host server on the next invoice.

Storage

OVH guarantees 100% availability on its storage systems. The system used provides a master datastore and a slave to take over in case it goes down.

In the event of non-compliance, you get:
5% compensation for the amount of storage, per 10 minutes of unavailability

To receive compensation in the event of non-compliance with the SLAs, you need a minimum of two host servers on your Private Cloud, the HA option must be activated and an incident ticket must be opened.

Do you need assistance?

Call us on 020 7357 6616 *

Monday to Friday, 9am to 6pm.

*Local call rates apply.