In this guide, you will find help with the "Site not installed" page which can appear in place of your website.

See our various web hosting guides.

Site not installed

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Overview

This page displays when there is a domain pointing error or the domain name has not been fully declared on the server.

This warning message can appear for several reasons:

  • Your web forwarding is not correctly set up;

  • Your domain or sub-domain is not linked to the host server;

  • Your domain is not pointing to the correct place.
Useful information:

  • When you change an IP address, there will be a propagation time of 4 to 24 hours. This page may display during this time.
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Error setting up web forwarding

This page may display because you only partially set up your web forwarding.

Example: I point my domain name or sub-domain to the redirect server's IP (213.186.33.5), but I haven't set up web forwarding in the Control Panel.

In this case, check that you've properly set up web forwarding for the principal domain and the "www" sub-domain and that your domain is pointing to the correct IP (213.186.33.5 is the IP of the redirect server).
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Error linking your domain or sub-domain to the host server

This page may display because one of your domains or sub-domains has not been correctly installed.

Example: I've pointed my domain or sub-domain to the web server's IP (cluster), but I can't link it in the Control Panel.
In this case, check that your domain or sub-domain is correctly added in the Control Panel by clicking the "Attach a domain" button.
Remember to check that the domain or sub-domain is pointing to the correct IP (you can find the host server's IP in the Control Panel).
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Error pointing the domain name

This page may also display because your domain name doesn't point to the correct IP address, or it points to the IP address of a host server on which your domain name is not installed.

Example: your domain name's host server is in cluster12, but your domain is pointed to cluster14.

Find here your host server's IP address..