OVH Support and interventions

OVH provides 3 levels of support:

1st level of support

OVH is committed to informing the customer about his order as it unfolds. OVH is committed to checking the correct operation of the characteristics of the Service. OVH is committed to curing the dysfunctions concerned with its exclusive responsibility.

2nd level of support

OVH places documentary resources at the disposal of the customer. Subject to availability, OVH is committed in communicating to the customer the documentary resource most relevant to its problems. OVH will endeavour to update its documentary resources regularly.

3rd level of support

OVH proposes its documentary resources upon specific request from the customer. An estimate of the intervention will be established and subjected to the acceptance of the customer. OVH reserves the right to refuse a request for control on legitimate or justified grounds.